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Our delivery charges are included in the final shopping basket and are dependent on the size and weight of your product(s) selected for purchase. This charge is based on delivery to mainland UK, excluding the Scottish Highlands & the Islands where additional shipping charges will apply. If your delivery address is in the Scottish Highlands and Islands, we will contact you prior to processing your order should an additional delivery charge apply.
The customer should be available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost. Where hazardous materials are included in your delivery, you must be available to sign for the delivery. Any variation to web delivery date given will be advised to you by email or telephone.
Please note that any order received after 3pm on a Friday or over a weekend will be processed on Monday morning. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.
National Roofing Supplies understands the importance of timelines, please allow 3-5 working days for delivery. If any urgent enquires we suggest you call us on 01226 805100 and we will endeavour to accommodate your needs.
Please check your delivery, then once happy sign, if any part of your delivery is damaged please contact us on 01226 805100 straight away or email [email protected]
Do not accept damaged goods as orders signed for as unchecked will be seen to have been received in good condition unless you have informed us within 24 hours of delivery. As soon as the goods have been delivered the risk of damage or loss passes to you.
National Roofing Supplies reserves the right to refuse delivery if you have not informed us prior to delivery of any access restrictions. We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to [email protected] or contact 01226 805100 to discuss delivery if you have restricted access.
National Roofing Supplies will always attempt to dispatch products from our warehouse. Depending on stock availability, to save time some orders may be split into more than one delivery if products need to be supplied direct from manufacturer this ensures you are not kept waiting for those items immediately available.
We will notify each time a part of your order has been dispatched so that you can keep track of your items.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail.
We want you to be delighted with the products you buy from National Roofing Supplies however if you do change your mind, you can return your purchase in its original condition within 30 days on all our standard stocked items. You will need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund.
We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements unless faulty.
All returned products which are not faulty should be sent back to National Roofing Supplies Limited, Unit 9/10 Beevor Industrial Estate, Beevor Street, Barnsley, S71 1HN at the customers cost. If faulty products require returning you will need to inform us as per our Delivery Policy and we will organise collection with our couriers.
Our company prides itself on service with our dedicated support and aftercare team you will feel at ease with your roofing requirements. We offer a range of high quality products to ensure customer satisfaction.
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